ORDERING

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<p><strong>How do I place an order?</strong></p>
<p>Find the products you like and click on "<strong>ADD TO CART</strong>".</p>
<p>Go to the shopping bag by clicking on the BAG icon located in the top right corner of the page, and once there, click "<strong>CHECK OUT</strong>". Then, fill in your information and click "<strong>PLACE ORDER</strong>".</p>
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<p><strong>Can I track my order?</strong></p>
<p>After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.</p>
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<p><strong>Why have I not received an order confirmation by email?</strong></p>
<p>Sometimes our emails take a couple of minutes to be sent, or sometimes they land in the SPAM folder.</p>
<p>Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email&nbsp;<strong>support@velnexstu.com,</strong>&nbsp;and we'll be happy to confirm your order and resend the confirmation email.</p>
<p>We apologize for the inconvenience!</p>
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<p><strong>Can I change my order?</strong></p>
<p>You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.</p>
<p>If you have already checked out, please contact and we'll do our best to change your order before it is shipped.</p>
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<p><strong>Can I cancel my order?</strong></p>
<p><em><strong>Please note that orders can only be cancelled within 24 hours of payment and before leaving our warehouse.</strong></em></p>
<p>However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.</p>
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<p><strong>My address is written incorrectly in the order confirmation - what can I do?</strong></p>
<p>Contact us as soon as possible at&nbsp;<strong>support@velnexstu.com</strong></p>
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<p><strong>I received my package, but my order is incomplete, incorrect, or missing - what do I do?</strong></p>
<p>We are sorry for the inconvenience caused to you, please contact with us via<strong> support@velnexstu.com</strong>&nbsp;and we will help you to solve the problem immediately.</p>
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<p><strong>How can I redeem a voucher or discount code?</strong></p>
<p>On the checkout page, there is an option to "Enter Discount Code".<br />Simply enter your voucher or discount code and the amount will be subtracted from your order total.</p>
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